House Keeping
Terms of Use
Please read the below information
Once you read this page you automatically agree to the policies laid out
In the event you do not agree with the terms laid out do not utilize the website for purchases
This website is owned and operated by Hill Street Design Co LLC
These terms and conditions under which you may use our website and services offered by us
This website offers visitors various products; prices are listed on the website and we reserve the right to change them and we will charge sales tax for any product ordered on this website within the state of Mississippi at the state sales tax rate
All materials including products, logos, images, texts, trademarks and copyrights are the exclusive property of Hill Street Design Co LLC and you agree not to sell, license, rent, modify, distribute, copy or reproduce
Shipping
All order ship for a $8.00 flat rate
Free shipping for orders over $80.00
Local Pick-Up is Free and available in the metro Jackson Area use Coupon Code: PICKUP
We currently only ship within the United States
Candles are Shipped via USPS with the option on tracking on their website
Please allow 7-10 business days for order to arrive after placing your order
Once your order has been shipped you will receive a confirmation email as well as a shipping email to track your order to the email provided
Please be sure you provide a correct email address
We reserve the right to cancel any order due to potential fraud
Please provide a working address for us to ship your products. Any refused or undeliverable packages may be subject to return shipping costs. In the event you would like for us to re-ship your order that has been returned, additionally shipping costs will be the responsibility of the customer
When using PayPal please ensure your address is up to date in their system
We are not responsible for inaccurate addresses with PayPal
We do our best to package items carefully to avoid damaging; in cases of extreme weather we recommend retrieving package as soon as possible from doorstep
Privacy
Hill Street Design Co LLC values its users privacy and has made sure to protect all personal information
We will not sell, share or distribute any personal information without your consent
We reserve the right to change this policy at anytime
Your information will be taken for the use of purchases and updates on products and specials that you willingly provide
Our Website does contain links to other websites. Hill Street Design Co LLC does not claim nor accept responsibility for any privacy policies , practices and or procedures of other such websites. Therefore we encourage all users to be aware when they leave our site and to read privacy statements of those sites
Returns & Exchanges
Every product is thoroughly inspected before it is shipped
In the event an order was damaged or a mistake has been we will gladly fix it
Please email hillstreetdesigns@gmail.com with the error and/or description of damage and photo proof of damage within 3 business days of receiving your package. Claims will be reviewed and processed accordingly
No exchanges are allowed at this time
If you wish to cancel an order it must be done within 24 hours of purchase; after this time frame refunds will not be available for cancelled orders
Refunds are not available for items that have already shipped or for personalized orders.
You are responsible for all return shipping costs
Exchanges are not available for frosting, wet spots or air bubbles as these are natural occurrences for soy candles; just burn as usual (see our candle care page)